Privacy Policy

Last updated: July 2026

Introduction
Channel Island Port Services ("CIPS", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains what information we collect when you visit our website, how we use it, and the rights you have regarding your personal information.
By using this website, you agree to the practices described in this Privacy Policy.

Who we are
Channel Island Port Services (CIPS)
Website: https://www.cips.agency/
Email: hello@cips.agency
Registered Address: Channel Island Port Services (CIPS), New North Quay, St Helier, Jersey JE2 3ND

Information we collect
We may collect the following information:

Information you provide
When you contact us via our website, email or telephone, we may collect:

• Name

• Company name

• Email address

• Telephone number

• Vessel or project information (where relevant)

• Any information you choose to include in your enquiry

 
Information collected automatically
When you browse our website, we may automatically collect technical information including:

• IP address

• Browser type and version

• Device type

• Pages visited

• Date and time of your visit

• Website usage statistics

• Referring website

This information is collected through cookies and analytics tools.
 
How we use your information
We use your information to:

• Respond to enquiries

• Provide the services you request

• Manage our business relationship with you

• Improve our website and user experience

• Monitor website performance

• Meet our legal and regulatory obligations

• Protect our website against fraud or misuse

We will only process your personal information where we have a lawful basis to do so.
 
Legal basis for processing
Depending on the circumstances, we process your personal information because:

• You have requested information or services from us.

• It is necessary for the performance of a contract.

• We have a legitimate business interest in operating and improving our services.

• We are required to comply with legal obligations.

 
Marketing communications
If you choose to subscribe to updates or marketing communications, we may contact you with information about our services.
You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.
We will never sell your personal information to third parties for marketing purposes.

Sharing your information
We may share your information with trusted third-party service providers who help us operate our website or business, including:

• Website hosting providers

• IT support providers

• Analytics providers

• Professional advisers

• Regulatory authorities where required by law

All third parties are required to protect your information and only process it on our behalf.

International data transfers
As CIPS operates internationally, your information may occasionally be transferred outside Jersey or the UK where necessary to provide our services.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal information.

Data security
We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

Although we work hard to protect your information, no method of transmitting data over the internet can be guaranteed to be completely secure.

Data retention
We only retain personal information for as long as necessary to:

• Respond to enquiries

• Deliver our services

• Meet legal or regulatory obligations

• Resolve disputes

When information is no longer required, it is securely deleted or anonymised.

Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:

• Understand how visitors use our website

• Improve website performance

• Remember your preferences

• Measure website traffic

You can control or disable cookies through your browser settings.
For more information, please see our Cookie Policy

Your rights
Depending on your location and applicable data protection laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request transfer of your information

• Withdraw consent where consent has been relied upon

To exercise any of these rights, please contact us using the details below.
 
Third-party websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before submitting any personal information.
 
Children's privacy
Our website is intended for business users and is not directed at children under the age of 16.
We do not knowingly collect personal information from children.
 
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection requirements.
The latest version will always be available on this page.
 
Contact us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Channel Island Port Services (CIPS)
Website: https://www.cips.agency/
Email: hello@cips.agency
Registered Address: Channel Island Port Services (CIPS), New North Quay, St Helier, Jersey JE2 3ND

If you are not satisfied with how your information has been handled, you may have the right to lodge a complaint with the relevant data protection authority in Jersey or the UK.